Voice Data Transcription
Tridel Technologies utilizes the latest technology in data transfer methods to put accurate information on target and on time. We offer a complete range of turnaround options that will let clients, from medical practitioners to legal personalities, drastically cut reporting costs.
We will provide clients with 24-hour access to our secure online servers for flexible and confidential movement of voice files and data. We will also integrate our reliable and professional transcribing services with your organizational needs. These will allow Voice Data Transcription that is fast and efficient.
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Call Center Management
Keep pleasing customers and they'll keep coming back. Businesses should recognize that success over the long haul stems from customer loyalty, and that long-term profitability lays in fostering unique lifetime relationships with even only a small number of carefully chosen clients.
Tridel's Call Center Management solution allows you to know and respond to your customers, their requirements, and what, when, why and how they buy. This entails capturing all that information, then using it to inform and shape the entire business, from product development to marketing and sales, through customer care and support, to long-term strategic business planning.
Our CCM process includes all of the individuals and entities a company interacts with, including retail customers, wholesalers, prospects, channel partners, commodity markets, employees, vendors, suppliers, contractors, and even the organization's infrastructure. This allows for interactive usage and feedback, giving you the ability to better meet everyone's needs.
CCM is an old-fashioned concept enabled and invigorated with new technologies. It is that simple. And that important.
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Knowledge Management
In today's information-driven economy, companies uncover the most opportunities and derive the most value from intellectual rather than physical assets. Tridel has designed a Knowledge Management solution that allows knowledge to be shared and serves as the foundation for collaboration.
Our solution will allow you to:
· Foster innovation by encouraging the free flow of ideas
· Improve customer service by streamlining response time
· Boost revenues by getting products and services to market faster
· Enhance employee retention rates by recognizing the value of employees' knowledge and rewarding
them for it
· Streamline operations and reduce costs by eliminating redundant or unnecessary processes
Value is generated from intellectual and knowledge-based assets by sharing them among employees, departments and even with other companies in an effort to devise best practices. This creative approach has allowed for improved efficiency, higher productivity and increased revenues.
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M-Commerce
Tap the tremendous potential of the huge mobile telephone subscriber base through Tridel 's M-Commerce solution.
The Internet has revolutionized the practice and procedure of trade. People can now buy or sell goods and services practically 24 hours a day, 7 days a week. Vendors have been able to tap into markets that were impossible to reach due to remote geographic location. This "anywhere, anytime" technology has fueled the new economy. The mobile telephone is the obvious choice for m-commerce.
The technology needed is easily available, requires little modification, and can be built into any operating system. Already, there are numerous companies providing e-commerce services through WAP around the world.
M-Commerce can facilitate real-time mobile access to online exchanges, virtual communities, and auctions. Unified messaging services will allow mobile workers to use a single device for all their communications and interactions; and ubiquitous computing will use online connections to communicate reports, problems, and errors to service personnel.
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Web Publishing Management
Tridel can help manage your content effectively through a personalized and customer-driven Internet application that scale with your company's success. With our comprehensive, open, and proven Web Publishing Management service, we can help businesses manage and deploy content globally.
Trideldesigned the Manila Bulletin (http://www.mb.com.ph) site that tightly integrates content management, scalable content delivery, and personalization. It lets users input stories, headlines, photos and relevant links using simple cut-and-paste forms via their browser. The database, in turn, updates the Web site automatically, or whenever the editor says so.
Among its features are:
· Allow non-technical content authors to submit, edit, review, and approve content using their favorite tools
· Manage content from databases, file systems, and news feeds
· Provide participants a simple to-do list interface for completing tasks
· Define workflow processes with e-mail notifications to manage the collective efforts of a team
· Keep a full approval history to ensure quality and accountability
· Schedule the launch and expiration of content, advertisements, and applications
· Workflow coordination, to get the raw material of articles, photos and other content into the system
· Permissions-based updating, to let users with different levels of authority update a site to varying degrees
· Visitor tracking, to provide feedback on how frequently and in what order users view given pages
· A repository of archived material
· A search engine
Our Web Publishing Management solution will allow you to separate site content from design. In practical terms, that means an editor shouldn't have to hire or be a Web guru to post a story and make sure it winds up in the right spot. And when the story does go up, the structure shouldn't mess with the surrounding page layout.
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E-Learning
Tridel is your partner in building skills and knowledge. With Coolteam (http://www.coolteam.org.ph), Tridel has created an E-Learning solution that is highly scalable and flexible. We provide the foundation for a comprehensive, results-driven, and total solution that combines elements such as custom courses, e-briefings, custom-branded learning portals, and more.
Our primary focus with Coolteam is an E-Learning solution that is 100 percent Web-based to make it deployable and accessible anywhere. It is convenient, allows for quick and easy updates, and has a self-paced format that accommodates all levels and schedules in an engaging and interactive learning environment. All these are offered while needing minimal IT infrastructure and resource demands, as it requires only an internet-connected computer and a Web browser.
· Seamless online experience for real-time interaction, collaboration, and learning
· Strong learning impact with effortless knowledge flow and skills transfer
· Participate in events from anywhere as though you are "right around the corner"
· Complete set of fully integrated capabilities for live E-Learning and mentoring
· Tools to create, deliver, capture, edit, re-use, manage, and even sell content
· Participate, learn, and manage tasks without concern for complicated network or computing technologies
Superior features and innovation are Tridel hallmarks, providing the most extensive technology available for online interaction. For flawless E-Learning and business collaboration that is quickly deployed, highly scalable, and uniquely designed, Coolteam is THE solution.
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E-Health
Tridel pioneers the delivery of E-Health in the Philippines with Telerad (http://www.telerad.com.ph). This radiology information system offers an advanced solution available through the Internet. Tridel seamlessly integrates information from different sources, conforms them to a common standard, and up personalized views of the data real-time using any browser. This content integration service ensures that information flows quickly and to the right people.
With this E-Health solution, radiologists can access, standardize, share, and manage information, transactions and processes through their own health care portal.
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